Los Angeles

Jewelry is not indestructible! Please take care when wearing your pieces. While daily wear is encouraged, we advise removing all jewelry prior to bathing, exercising, sleeping and any other activities that could expose your pieces to intense wear.

We strongly urge all clients to schedule an 'annual maintenance' with us, giving us the chance to ensure the integrity of the setting, give a deep clean and polish along with any other adjustments that may be necessary from normal wear-and-tear. If any extensive work is required, an estimate will be provided beforehand. Please get in touch to schedule this service.

To clean at home, use gentle soap in warm water and let the jewelry soak; then use a soft bristled toothbrush to scrub and let dry on a paper towel.

Jenna guarantees the craftsmanship and integrity of all her jewelry; however, once jewelry is in possession of the client, the responsibility shifts to them. Clients are encouraged to insure their jewelry against any potential loss or damage, ensuring this personal asset is financially protected in the event of theft, accidents, or other unforeseen circumstances.

See our custom form or email [email protected] with desired date and time. Please note, appointments are held during the week as our studio is closed weekends.

Jenna works exclusively with natural, sustainable materials, and whenever possible uses antique, vintage or reclaimed stones, along with ethically sourced modern diamonds. As part of this philosophy, Jenna does not work with lab-grown diamonds.

18k, 20k or 22k yellow gold. However, 18k rose, 18k white gold or platinum can be ordered upon request and depending on the piece.

Yes! Jenna love working with clients to create bespoke, one-of-a-kind pieces. Please fill out our custom form so we can start the conversation.

Resetting or reusing heirloom stones is one of Jenna’s specialties. Please note we can only work with natural stones and unfortunately, we cannot use gold from existing pieces.

This depends on the piece but usually 8-12 weeks. If you need something rushed, please let us know and we will do our best to accommodate.

All jewelry is shipped using FedEx with Signature Required. We offer complimentary shipping for all US shipping addresses. Please get in touch for International shipping rates.

 Studio Pick Up - No Charge

 FedEx Complimentary Shipping (Domestic only) - No Charge

All packages are insured in transit but once delivered and signed for, we are no longer liable.

Sales tax is calculated according to the local sales tax laws of the shipping destination provided. All international duties and fees are the responsibility of the receiver.

Yes! If you purchased your ring from Jenna, chances are we can accommodate sizing. There is a flat rate of $100 + shipping to resize. There are some instances where a ring cannot be sized, and usually this is when there are stones or a particular detail all the way around the band. Please note, we do not guarantee any resize/repair work done by external jewelers.

Please email details and photos to [email protected] and we will get back to you about next steps.

Custom work is not eligible for returns nor exchanges. Pieces purchased from stock can be exchanged for credit within 7 days.